Learning Outcomes

On completion of this workshop, staff will be able to:

·        Understand different types of Questions and know when to use them to greatest effect

·        Be able to use ‘Why’ questions effectively

·        Be able to give and receive constructive feedback in a peer environment

·        Understand the influence that you have on the children in your care

·        Identify your strengths as a care giver

·        Be able to motivate yourself and feel confident in the workplace

Course Outline

·        Introduction

·        Questioning Techniques

o       Open Questions and when to use them

o       Closed Questions and when to use them

o       Effective use of ‘Why’

o       Chunking Up

o       Chunking Down

o       Leading Questions and when to use them

o       Probing Questions and when to use them

·        Feedback

o       Introducing the ‘Feedback Sandwich’

o       Understanding how to give and receive feedback from peers

·        Break

·        Workshops Exercises and Feedback

o       Workshop exercises based on real-life nursery situations where new skills can be tested

o       Roleplaying in groups of 3, one plays child, one is nursery nurse and the other is in an observational role providing feedback

o       Switching of roles and situations ensures empathy for each role and the chance to test new learning immediately

·        Any Questions

·        Round Up

o       Self reflection exercise to facilitate the individual putting new learning and experience into practice

o       Self reflection exercise also reminds individual the influence that they have on the children in their care

o       Builds motivation and confidence in new skills

o       Brings together the learning and the application of this learning into the workplace

·        Close