Copyright 2003
Wings Business Coaching, LLC
INTRODUCTION
Why is it that some consultants, coaches, and other
independent professionals have all the business they need, while
others struggle by with only a few clients? Is there a hidden secret
no one is telling you?
The answer may be simpler than you think. In this
special report, you will discover three things you may be doing now
that can actually prevent you from getting clients, how the
Persistence Effect can liberate your marketing, and one simple habit
you can begin today that may bring you all the clients you will ever
need.
I’ve been working with self-employed professionals
like you since 1992, helping my clients, students, and readers to
make more money with less effort, and teaching them how to earn a
better living doing what they love. Please take a few moments now to
read these five simple ideas that can change your marketing forever.
WHEN LESS
BECOMES MORE
It’s easy to think there is some hidden secret to
marketing your business or professional practice. There are so many
books to read, classes to take, and mentors, coaches, and
consultants you could hire that it makes the process seem mysterious
or overwhelming. But there is a simple answer and it’s the first of
five secrets I’m going to share with you.
1. Choose a set of simple, effective things to do and
do them consistently.
The real key to successful marketing is picking just
a few simple, effective things to do and then doing those things
consistently. This is how you can build your business more quickly
by doing less.
Imagine that you were trying to fill a water barrel
with a drinking glass. You would have to make trip after trip, going
back to the faucet over and over. In marketing, this is like doing a
little bit of networking, some haphazard follow-up, trying to get
some publicity, giving a talk, buying a booth at a trade show,
placing an ad, then writing an article...
Instead, why not use a bucket to fill your barrel?
You can carry more water while making fewer trips. Instead of
spreading yourself thin with a dozen different marketing strategies,
you could simply do some networking with consistent follow-up, give
some talks and follow up with those you meet, and that would be it C
just three strategies: networking, public speaking, and following
up. Your barrel fills faster, and you’re less tired.
Trying to do too much is one of the ways you may be
sabotaging your own marketing efforts. Stop-and-start marketing can
actually prevent you from getting clients. It wears you out running
back and forth. You never spend enough energy on any one approach to
really make a difference, but instead you make yourself less
efficient and effective in all areas.
THE
PERSISTENCE EFFECT AT WORK
If you limit your marketing activities to what you
can realistically do well, it becomes possible to give your
marketing the essential quality of consistency. Instead of just
hearing from you once, people begin to hear your name over and over.
They begin to think of you when you’re not in touch and send
you referrals. But to make this happen, you have to do the work.
Positive intentions alone won’t create clients without more help
from you.
2. Rely on the Persistence Effect, not on magic.
When you begin to move purposefully in a specific
direction, energy is created and things begin to happen. There is an
interesting phenomenon that occurs when you get serious about
marketing in a focused, consistent way. You begin to get results in
unexpected places.
The phone rings, and it's a prospect you spoke to
three months ago saying they are suddenly interested in working with
you. You go to a networking meeting that seems like a complete waste
of time, and run into a hot new prospect in the elevator on your way
out -- who wasn’t even there for the meeting you went to. You get an
exciting referral from someone whose name you don't recognize. It's
almost as if the universe has noticed your dedication and decided to
reward you.
Don't make the mistake of thinking that these
out-of-the-blue opportunities are accidents. There is a direct
connection between the level of effort you put into marketing and
the results you get out of it -- even when
it seems like the results are completely unrelated to your efforts.
This marketing phenomenon is so common that I have
named it the Persistence Effect. If you persist in making ten
calls a day, every day, you will get business, but it won't all come
from the calls you made. If you consistently attend one networking
event per week, clients will appear, but not necessarily from the
events you attended. Don't worry about why it works; just know that
it works. And don’t confuse the Persistence Effect with magical
thinking. Just creating a positive intention for something doesn’t
have this kind of payoff. You have to do something about it.
USING PULL
INSTEAD OF PUSH
Another way you may be preventing yourself from
getting clients is refusing to choose a niche for your business or
private practice. I know, I know, you don’t want to limit yourself.
But the truth is that having a niche doesn’t limit you; it focuses
you. If a client shows up at your door, of course you can choose to
work with them, regardless of whether they fit into your niche. But
to be effective at marketing, you need some kind of organizing
principle for your outreach activities. The universe is too big to
market to all of it.
3. Choose a niche and become known for it.
Returning to our metaphor of the water barrel, not
having a niche is like running all over town to different water
faucets instead of coming back to the same one each time. Even if
you do have a bucket instead of a drinking glass, it’s inefficient.
And worse, you might not even be able to find the faucets in all
those unfamiliar places.
Not having a niche means that attracting clients is
impossible. You must spend all your time pursuing clients; there’s
nothing that brings them to you.
Your niche can be a target market, a specialty or
both. For example, your target market might be “executive women” or
“high-tech companies.” Your specialty could be “career transition”
or “productivity improvement.” Having both a target market and a
specialty to define your niche is ideal, e.g. “executive women in
career transition,” or “productivity improvement for high-tech
companies.”
When you identify a niche that works for you, you can
become known in that niche. That way, clients start calling you.
Usually, you begin by networking in your niche and ultimately
graduate to writing, speaking, or teaching to establish yourself as
an expert. Keep in mind that networking is not just going to a room
and exchanging business cards; it’s creating a pool of contacts from
which you can draw clients, referrals, resources, ideas, and
information.
You don’t have to wait for word of mouth within your
niche; you can create it, by actively reaching out to others who are
either in your niche themselves or serve your niche by what they do.
For example if your niche is helping small business owners become
financially successful, certainly you want to network with
entrepreneurs and self-employed professionals. But you should also
get to know accountants, small business attorneys, staff at
entrepreneurship centers, career counselors, psychotherapists,
business bankers, newsletter editors, merchant card providers...
anyone who comes in contact with your niche on a daily basis.
Meet with them, call them, write to them, write
for them, speak to them, and teach them. Following the first
rule of choosing a few simple things to do and doing them
consistently, this is completely within your grasp if you focus on
one narrowly defined niche. If you leave your niche too broad or try
to “cheat” by having several niches, your client universe becomes
too large and you are once again spread too thin.
SELL THE SIZZLE,
NOT THE STEAK
Imagine you went to an auto mechanic, and he told you he
was going to lift the hood of your car, shine a light around, and move
some parts up and down. Does this sound like a service you would pay
for? Of course not. What you want to hear from the mechanic is that he
will fix your car. If you’re not telling clients about the results your
work produces and the benefits they will get from it, they will never
see the value of it.
4. Market the results of your work, not the process you
use.
If you were in my profession of business coaching, and
someone asked you, “What is coaching?” you would be unlikely to enrol a
client by saying, “We meet by phone for half an hour each week and talk
about your goals.” That’s just the process – where’s the value?
A slightly better answer might be to say, “Coaching is a
process for helping you get what you want.” Now you are stating some
value. But an even better answer would be not to market “coaching” at
all, but instead to market higher earnings, improved selling skills, or
more fulfilling work. You would respond not with a definition, but with
a statement of benefits: “I help my clients learn to make more money
with less effort.”
Instead of offering tax preparation, an accountant could
invite you to “save money on taxes.” Instead of selling logo design, a
graphic designer could suggest “get your business noticed.” Rather than
proposing a company retreat, a trainer could promise “improved teamwork
and cooperation.”
Whenever possible, market benefits your clients can place
a dollar value on. You’re asking them to write you a check, so if they
can’t see a monetary benefit, they are much less likely to do it. In a
corporate environment, talk about improved productivity or employee
retention. With individuals, describe the benefits of a healthier
lifestyle or better relationships. People need to see your service as
the answer to an essential need they have. If you allow it to be
something that’s just nice to have, you will either limit your market to
clients with a budget for luxuries, or you’ll limit your rate to only
what people will pay for something that’s nice but they don’t really
need.
HELP IS CLOSER
THAN YOU THINK
One of the most overlooked secrets to successful
marketing is getting a hand from the people you already know. If you’re
new, maybe you are waiting to become more successful before telling more
people about your business. Or perhaps you have made up a rule that your
personal life is supposed to be separate from your business. But the
truth is that the people who already know you are likely to be the best
contributors to your success.
5. Ask the people you already know for help.
If you always remember to tell everyone you know what you
are doing and ask for their help, that one simple habit may bring you
all the clients you need. Go through your address book, checkbook,
holiday card list, club roster, and alumni directory, and count up how
many people you know that aren’t yet aware of your business. Begin
reaching out to those people with cards, letters, e-mails, or phone
calls and let them know about what you do.
Instead of just asking for client referrals, treat these
people as part of your network. Remember that networking is creating a
pool of contacts from which you can draw clients, referrals, resources,
ideas, and information. You can expand your network by asking the people
you know who they know and contacting the people they refer you
to.
In my earlier example of a niche serving business owners
and self-employed professionals, I suggested getting to know
accountants, small business attorneys, etc., as a way to become better
connected in that niche. What if you were to ask your friends, family,
colleagues, and all the people you do business with who their accountant
is? Then get to know all those accountants. This is networking within
your niche.
Always look for how you can make a relationship
reciprocal. With other businesspeople, send them referrals whenever you
can. If you have always referred people to your own accountant, instead
give them three names and ask them to call all three before deciding. If
you don’t know what the other person might need, ask them, “What can I
do for you?” Get a network of people out there working for you so you
don’t have to work so hard.
WHAT TO DO NEXT
I hope you have found the ideas in this
report helpful. This report has been supplied by one of my personally
trained licensees who can support you through a 28-day program of
Marketing Success for your Service Business. I recommend discussing the
Get Clients NOW! options available to you.
Best wishes for your continued success,
C.J.
Hayden, MCC
Get
Clients NOW! 28-day Marketing Programmes are now available in Scotland.
Contact Lorraine Hamilton of Scottish Centre Of Professional Excellence
to discuss the best format for you and your business and start
generating an endless stream of clients and referrals for your Service
Business.
SCOPE Coaching Services
Scottish Centre Of Professional Excellence
6 Peathill Terrace
Stirlingshire
FK4 1LN
www.scope-cs.com
getclientsnow@scope-cs.com
0845 050 8158
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